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Introduction
A non-profit organization established by the international Call Center industry
How to Obtain the Certification
Ciac Certification is obtained through a professional development structure
Competencies
Disciplinary Need for Ciac Certification. Know the right way


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ASSESSMENTS
360º Assessment
The objective here is to assess the way an employee acts in the work environment. We realize this test in-company, followed by the employee immediate superior and other. It has to be accomplished within 3 weeks (15 days).
Work Product
It happens in-company, or at any place of your choice. Six weeks (30 days) are given to the professional to complete this assessment. After it’s done, the assessment has to be reviewed by his immediate superior and submitted to CIAC consultants assessment.


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