“I believe I’ll go out of the course totally mind changed, because the knowledge I’m carrying on is way big, there are lot of useful informations. Actually it’s missing companies that treat the subject with such professionalism and seriousness”.
Tatiana Higa da Silva - Apsen Farmacêutica.

“Excellent area professionals interaction and knowledge opportunity “
Paulo César Cursino- Banco Pan Americano.

“The course provides you a vision of how it is a Telemarketing and how to adapt it to your company’s reality”
Lenita R Arruda Belloti – Unipar

“It make possible to go deep at the telemarketing area knowledgement practically and objectively”.
Andrea Favre Meroni – Aventis Pharma

“A great opportunity to meet industry professionals and change experiences lived in every company”
Daniela Murakami – Sudameris

“Solid content, with industry professionals, who contribute with their experiences to the students learning”
Daniela Tavares – TIM São Paulo

“It enlarged my vision about the tools used in Call Center. It favored my professional development and improved mine pro activity at the company”
Anita Notoya – Boehringer

“Excellent ideas integrator, new knowledge and different experiences”
Paula Viana de Melo – Hotelaria Accor Brasil

Specialization in Strategic Direct Marketing and CRM – 8th class

“This is an organized course for those who know and enjoy the subject. It’s amusing to participate of something so well prepared. This course is serious!”
Joni Doval Raugust – BankBoston

“The course provide me to know the concept of Direct Marketing in all of its fullness, opening doors for my professional goal”
Priscila Lima – BMW do Brasil

“This course was really good: synthetic, organized and unique at the market, making possible a big exchange of information among the participants. Believe in that because of the excellent professional’s knowledge who organized and to lectures who were able to transmit clearly what was firstly proposed. So, it’s a course that is contributing to professionalization and Direct Marketing growingness”
Greicy Carla Rodrigues – Le Pera Marketing Solution

“I appreciate the opportunity of a special course. It was so beneficial, intelligent and acquired lots of knowledge to my experience. Congratulations for the competence”
Heloisa Borges – Crediard

Measuring Call Center Operation

“Excellent, the course will be really productive and of a high applicability at my day by day routine”
Marcos Alexandre e Barros – Fleury Lab

“The course was objective and practical”
Sérgio Alex de Luiz – TMS Call Center

“Concepts are essential tools to measurement”
Celso Augusto – Banco Itaú

“Course as a course should be. Exchanges of experiences with no commercial objective”
Melissa Cabral – Droga Raia

“Reality focused at the actual everyday Call Center”
Marcus Vinícius – Proceda

“Exciting It gave me a totally new vision about the subject”
Marcelo Carneiro – Orbitall – Credicard

“The essence sized in the right measure”
Acácio Pedro – Telesales Consultor

“Serious place with competent people working on it stimulates learning”
Marco Aurélio Prometti – DDCOM

“The art of optimizing resources”
Márcia Honda – Atento Brasil

“Really good!”
Luiz Carlos Bernardo Freitas – Orbitall – Credicard S.A

Performance Management – The monitory evolution

“It let us willing to learn”
Marta Bittencourt – Pão de Acúcar group Financial Manager

“Excellent moment to recycle the theorical base, with big ideas to be put in action day by day”
Hamilton Rocha – Banco do Brasil

“Excellent, the theme complex and interesting”
Dalma Regina dos Santos – Banco Itaú

“Envolving, easy to understand”
José Messias de Lima – CBCC

“It was one of the best courses I’ve ever done, loved the education of the instructors”
Cristiane Vicente – Gtech Brasil