Press - Media

Title: Are our agents getting ill?
Source: Programa Fantástico
Date : 07/10/05

Title: Talking to the world: Brazil entering the Call Center offshore market.
Source: Revista Up Date
Date: july 2005

Title: IT starts a new business center
Source: www.callcenter.inf.br
Date: 05/16/05

Title: Telemarketing Institute moves to a new place
Source: Consumidor Moderno
Date: 05/13/2005

Title: Telemarketing Institute releases a certification for Call Center managers
Source : www.calltocall.com.br
Date: 03/11/05

Title: Telemarketing Institute leading Call Center and People Management courses
Source: ABEMD
Date: 03/09/2005

Title: Telemarketing Institute releases a certification for Call Center managers
Source: Consumidor Moderno
Date: 03/07/2005

Title: Bernardo Tobias, comercial director of Instituto de Telemarketing
Source: www.empregos.com.br
Date: 12/15/04

Title: Telemarketing Institute and CIAC presenting a “CIAC” event
Source: ABEMD
Date: 11/22/2004

Title: Telemarketing Institute announces new partnership in a meeting
Source: ABEMD
Date: 10/29/2004

Title: CIAC Certification Launches in Brazil - INSTITUTO DE TELEMARKETING NAMED CIAC INDUSTRY PARTNER
Source: www.ciac-cert.org/index.cfm
Date: 19/10/2004

Title: Telemarketing Institute will administer courses to Call Center
Source: ABEMD
Date: 08/09/2003