Courses under measure
 Courses based on professional competencies
Solutions and Consultancy
Updating
with all market tendencies

Contact Center Offshore
Brazilain solutions withing foreing organizations.

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Specialized Trainning
Updating with all market tendencies

All courses that appear on this website are registred and protected for the law of copyright and they cannot be copied and be offered without the previous authorization of the Telemarketing Institute of Brazil.
OFFERED COURSES
Telemarketing Specialization Focusing HR
Direct Marketing and CRM Specialization
Operations Measurement – Basic and Advanced
Technology at Call Centers environment
Monitoring and Performance Management
Efficient management of outsourced Call Center operations
Motivation and Incentives
Human Resources, services focused on Call Center
Call Center Agents
The importance of Call Center to your organization. Sell the benefits internally
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