Título: CIAC Certification Launches in Brazil - INSTITUTO DE TELEMARKETING NAMED CIAC INDUSTRY PARTNER
Veículo: www.ciac-cert.org/index.cfm
Data: 19/10/2004
The Call Center Industry Advisory Council (CIAC), the standards and certifying body for customer care and support center management professionals, today announced the November 2004 launch of CIAC Certification in Brazil. CIAC is represented in Brazil by Instituto De Telemarketing. A newly appointed CIAC Industry Partner and Reseller, Instituto will provide CIAC Certification training and testing to contact and support center managers and executives throughout Brazil. Headquartered in Sao Paulo, Instituto de Telemarketing is a pioneer in the Brazilian contact center industry and one of the first to provide training programs that teach executives how to build a successful contact center. CIAC and the Instituto share a common goal to advance the contact center profession by helping organizations understand that the foundation to service excellence is its people.
“CIAC is pleased to have the Instituto de Telemarketing join the global network of CIAC Industry Partners. Considering the emergence of the Brazilian contact center industry, this is a strategic partnership for both organizations and a well-timed opportunity to establish local representation for CIAC in Brazil”, said Fredia Barry, President of CIAC.
“Industry standards and certification will help to assure highly-skilled managerial leadership for contact centers in Brazil and provide role models to mentor future leaders. We look forward to working with the Instituto team to equip contact center managers and executives throughout Brazil with the expertise to create and sustain industry-leading centers.”
About the CIAC - Instituto partnership, Bernardo Tobias, Director of Instituto de Telemarketing added, “The goal is to implement standardized performance requirements for contact center management professionals in the Brazilian market. A CIAC-Certified management team assures the center is operating in accordance with industry-recognized best practices. This translates into a key strategic advantage because it also assures customers of quality service. This is true for all centers of every kind, independent of size and market segment. Instituto is honored to be a CIAC Industry Partner and represent CIAC in Brazil.”
About CIAC
CIAC is the standards and certifying body for customer care and support center professionals worldwide. Since its founding in 1998 the not-for-profit CIAC has been dedicated to advancing the business of customer care and support centers by cultivating a class of managers and executives with high-level, specialized expertise in the operational and strategic management of a center. Through industry-established standards and professional certification, CIAC equips management professionals to create and sustain top performing centers. For more information, go to www.ciac-cert.org. Contact CIAC at info@ciac-cert.org or 615-373-2376.
About Instituto de Telemarketing
The Instituto de Telemarketing provides educational and training services, direct marketing research, consulting for customer service, technology, CRM, and other integrated and direct market issues. It has trained more than 10,000 executives from the top 1000 largest and most prestigious companies in Brazil, a market that generates US $22.4 billions annually, 6.3% GDP, with growth of 21.6% annually. The philosophy of the Institute is to train to the application of knowledge and skill, allying theory, practical, and technical knowledge as it relates to the real needs and everyday life of client companies.
For information on Instituto de Telemarketing visit www.institutotelemarketing.com.br. Contact Instituto at (55) (11) 3083-2407 or atendimento@institutotelemarketing.com.br.
